Question 1

Will anyone pressure me to buy expensive glasses?

Accepted Answer

Never. Focus Shift clinics operate strictly on clinical eye examinations. Once your checkup is complete, you receive your official Optical Act 1991 prescription paper. You are 100% free to purchase glasses anywhere you like, online, or not at all.

Question 2

Can I just walk in, or do I need to book?

Accepted Answer

Walk-ins are welcome! You can walk into any partner clinic anytime. However, reserving a slot online takes 30 seconds and guarantees the optometrist is ready for you the moment you arrive, so you bypass anyone waiting in the shop.

Question 3

Can I pay at the clinic counter instead of online?

Accepted Answer

Yes, absolutely. In the booking modal, select "Pay At Clinic" to confirm your priority room slot with zero online payment. Settle your fee via DuitNow QR or cash at the clinic counter when you arrive.

Question 4

Does the eye examination hurt or sting?

Accepted Answer

Not at all. Every test is completely non-invasive and painless. Our digital instruments use gentle light beams and optical cameras to inspect your eye surface and retina. There are no needles and no stinging drops for standard checkups.

Question 5

Can I bring my child or elderly parents?

Accepted Answer

Yes, absolutely. Our optometrists are patient and experienced with pediatric checkups (using fun shape and animal charts) as well as gentle mobility and diabetic screening for seniors.

Question 6

What if I need to change or cancel my booking?

Accepted Answer

Zero-fee rescheduling & 100% money back. If something comes up, click "Reschedule Booking" to choose a new date and time for free. If you paid online and cancel at least 2 hours prior, your fee is 100% refunded to your bank account.

60-Second Digital Eye Strain Screener

60-Second Digital Eye Strain & Dry Eye Check

How many hours do you spend looking at screens daily?